ATI - Vista - OpenGL Drivers error

[Yair Iny]

Hi,

After activating the license I am having a problem starting the game. The exact error I am getting is: "Could not initialze OpenGL graphics. Please update your OpenGL drivers."

I have an HP nx9420 laptop with an ATI mobility x1600 card, running 32bit Vista. ATI do not offer drivers for this card, and send you to HP to DL drivers. HP's drivers are the same as what I already have installed.

I would really appreciate help on this.

Thanks

[ July 28, 2007, 07:35 AM: Message edited by: Yair Iny ]

[Schrullenhaft]

There seems to be something wrong with the OpenGL support. I wouldn't imagine that ATI/AMD would rip out OpenGL code from their Mobility drivers that they provide to OEMs.

You can check out the OpenGL support in your current drivers with this tool: Realtech VR OpenGL Extensions viewer (http://www.realtech-vr.com/glview/download.html). It will give you a little more info and you can run a test similar to the DirectX Diagnostic (spinning cube).

Eventually you may want to check out the DH Mobility Modder Tool (http://www.driverheaven.net/modtool/). Read through the info here and utilize this to run a more up-to-date Catalyst driver with your Mobility Radeon X1600. Before you do this, make sure you have a copy of your current driver on your system just in case something doesn't work.

[Madmatt]

Charles the programmer wants to you try the following. Please reset your desktop to run at 1024x768 and 32 bit color. Now relaunch the game and report back what you find.

Thanks!

Madmatt

[Yair Iny]

Unfortunately, there is no difference :( Getting the same error.

[tarball]

Changing to 1024 x 768 (32-bit color) made no difference in my case either.

[Battlefront.com]

Hello Yair,

I have the same exact ATI card in my laptop (that the game was made on ;) ) running XP Service Pack 2. I have no problems at all, so I am thinking this has to do with the Vista drivers.

We'll see what we can do to help you figure out this problem!

Steve

[Battlefront.com]

tarball,

I closed your thread and we'll help you two (and anybody else with this problem) in this one thread. Here is a link to your earlier thread so we can keep track of the information you provided already:

Tarball's report of OpenGL Problem (http://www.battlefront.com/cgi-bin/bbs/ultimatebb.cgi?ubb=get_topic&f=70&t=000008)

Thanks!

Steve

[mpkev31b]

Originally posted by Battlefront.com:
Hello Yair,

I have the same exact ATI card in my laptop (that the game was made on ;) ) running XP Service Pack 2. I have no problems at all, so I am thinking this has to do with the Vista drivers.

We'll see what we can do to help you figure out this problem!

Steve im haveing the same problem, although im runing a intel graphics chip 256mb card, tryed installing the newer drivers and it mabe my display screen go black on restart.. i couldent do nothing.. i hear windows start and everything but its a black screen.. pissed me off royaly.. i had to re install windows couldent do anything. contacted intel and there customer support is a joke.. im clueless.

[Battlefront.com]

Yair and Tarball,

The best suggestion I have for you at the moment is to start fiddiling around with the many options that Catalyst provides. Start by turning off a as many of the special options as you can. Anything that is performance related, turn down to the lowest setting. What we would like to do is at least get the game running first. Then we can narrow down what specific ATI feature is causing the problem and then we can work around that specifically.

Yair, what is the Catalyst version number on your laptop?

Steve

[Yair Iny]

Hi Steve,

Thanks for making the effort, I will wait patiently for a solution.

Yair

[tarball]

I should mention that, when I get the crash, the in-game cursor switches to the windows cursor. Someone else mentioned this behavior and it is replicable - each and everytime the game crashes on account of a problem with atioglxx.dll the "in game" mouse freezes and the "windows" mouse shows up.

[Battlefront.com]

mpkev31b,

Sorry to hear that!!! I can tell you that drivers are the absolute worst part about making games. It is a never ending source of problems :(

Steve

[Vipes34uk]

[ July 27, 2007, 01:48 PM: Message edited by: Vipes34uk ]

[Vipes34uk]

New forum member here and pre-ordered a few days ago and downloaded the game this afternoon. Battlefront version 1.01

Download successful
Install successful
Running successful (of sorts explanation follows)

Although I can load the game and get into a mission (don't appear to have any gfx anomalies) as soon as I select a waypoint or the mission starts running the game crashes with Windows error reporting an issue with atioglx2.dll

My System specs:

AMD ATHLON™ 64 X2 6000

MOBO - ASUS M2R32-MVP: Express 3200, DUAL DDR II, S-ATA II, 2 PCI

WinXP SP2 fully updated

512MB RADEON HD 2900XT PCI Express running 7.7 Cat drivers (latest release, same error happened on 7.6 drivers)

Sound Blaster® X-Fi™ Xtreme Audio 7.1 (onboard sound is disabled through bios)

Latest Direct X

Desktop running at 1280x1024 32bit colour and have also tried 1024x768 but still same error.

Drivers are upto date for everything and i've also installed the AMD Dual Core Processor optimisation and the WinXP Hotfix - done previously and done again to make sure.

Very frustrating but I have faith you guys will sort this. Games looks wicked so far, just a pity I can only enjoy it for about 5 secs each time!

[ July 27, 2007, 01:46 PM: Message edited by: Vipes34uk ]

[tarball]

Some followup:

No amount of fussing with the settings in the Catalyst Control Center (which came with the 7.7 drivers) seems to be changing things. Anytime I click the mouse on the 3D map - things go sour.

atioglxx.dll is the consistent culprit.

[KnockOnWood]

I'll pitch in here...Running Windows Vista Ultimate 32bits. ATI X1900xt, 2 gig ram and a AMD 64bit x2 4200 processor. Same thing for me. I can start the game and give some orders then after about 30 seconds the game freezes and the windowscursor appears and i have to ctrl-alt-delete out of the game. Tried every ati driver from 7.1 and upwards and no change, fiddled with the settings in the controlpanel with no luck. Tried the dualcore-optimizer and no change. Reinstalled directX and no change.

Installed the game on my girlfriends computer. Pentium 4, 2,2gig, 1024mb ram, ATI 800 videocard and also Vista Ultimate and got the exact same problems there.

Im going to drink myself to sleep now and dont work yourselves to death fixing this.

/matte

[Niskalaukaus]

This exactly same error happens to me, after only 1-2 minutes in game it freezes and windows cursor appears on the screen and CMSF stops responding. I tried this with 7.4 and 7.7 Catalyst, both having the same problem.

I might also add that when I select units with mouse the game halts for 1-2seconds or often stops responding&throws to desktop with the error

My specs are;
Motherboard: 4CoreDual-VSTA chipset VIA PT880 Ultra
Processor: Intel Core 2 Duo E4400 @ 2.9ghz
Memory: 2048MB RAM
Video Card: Radeon X800XT PE 256MB
Sound Card: 7.1 CH Windows® Vista™ Premium Level HD Audio (ALC888 Audio Codec)
Operating System: Windows Vista™ Ultimate 32bit

[ July 27, 2007, 02:31 PM: Message edited by: Niskalaukaus ]

[RadishRabbit]

1. 1.01 (Battle front downloaded)

2. Intel Core 2 1.83Ghz T5600 on Thinkpad T60

3. ATI Mobility Radeon X1300, Catalyst Version 7.1

4. 2Gb Windows Vista Business

6. If a unit is selected without issuing a command, then upon the selection of the next few units, game crashes:

Error message in the debugger is:
Unhandled exception at 0x0288fb09 in CM Shock Force.exe: 0xC0000005: Access violation writing location 0x00000045.
Associated file is atioglxx.dll
Exact assembly code that causes the problem is:
0288FB09 mov dword ptr [esi+44h],eax

if upon every unit selection, a command is issued, no crash. but if i stop issuing command (say this is selection x), usually crash happens at selection x+1, but always within selection x+4

i've set the affinity of the game to only one of the two CPUs, same exact problem persists.

[Scrat]

I also have this problem:

When I select a unit at the mission starts running the game crashes with Windows error reporting an issue with atioglx2.dll

CMSF Battlefront direct download v. 1.01

My PC:

Windows Vista Home Premium 32
Intel Dual Core E6600
Motherboard Asus P5B
2 Gb RAM
Ati Radeon 1950 Pro 256, Catalyst 7.7
SoundMAX Integrated Digital HD Audio

[ July 27, 2007, 04:07 PM: Message edited by: Scrat ]

[ACTOR]

Same problem here - 8(

Pentium 4 3.8ghz
Latest ATI Drivers
X850 Graphics card
2 gig of RAM
Vista Ultimate
SB 2 Audigy ZS

Thanks,
Bill

[MikoyanPT]

Crashing also when selecting units.
Core 2 2.13ghz
ATI x1950pro with latest drivers.
2 GB RAM
Vista Basic
Battlefront download 1.01

Thanks in advance.

Edit
I just found out that in maximum settings i have excellent performance and no crashes for a full round but...
it always crashes to desktop as soon has i left click a unit.
Tryed to swap the USB mouse with a ps2 mouse, no change.

[ July 27, 2007, 06:07 PM: Message edited by: MikoyanPT ]

[Schwartz]

Hi, new to the forum, I have an AMD 64 3700+, ATI X850, 3 Gigs of ram, 180 gigs of hd. Vista home 64 bit. No probs with TOW and others. I had no problems downloading and installing, I start the training mission in the campaign and all is fine, as soon as i click on a unit it locks up. I downloaded the latest ATI drivers, dx drivers etc... Kept the game settings at default. No luck. any help would be appreciated.

Thanks.

[Yair Iny]

Hi Steve,

Sorry, I missed your question re the ATI Catalyst version.

The version info is:
Driver Packaging Version 8.31.100.3.2-061124a2-039525C
CATALYST® Control Center Version 2.0.2519.38216

In terms of the 3D options, I have set everything to the lowest possible:
AA: let app decide
AF: let app decide
Catalyst A.I: disabled
Mipmap level: performance

OpenGL settings:
Triple Buffering: off
Force 24-bit z-buffer: off

Thanks

[Yair Iny]

Hi,

Latest update is as follows: following Schrullenhaft's advice, I managed to get the Catalyst 7.7 drivers on my laptop, and now the game finally starts. Apparently the HP version of the drivers WAS stripped of OpenGL support. Unfortunately, as soon as I give a unit an order the game crashes. So now my problem looks more like Tarball's.

Thanks

[tarball]

Battlefront, since you've combined my original problem thread into this one, could you change the title?

This problem seems to be more related to those of us clicking on the game map than actually starting up the game. What we all seem to have in common is ATI OpenGL drivers not getting along with the game.

[Niskalaukaus]

bump

[Niskalaukaus]

tarball wrote: Battlefront, since you've combined my original problem thread into this one, could you change the title?

This problem seems to be more related to those of us clicking on the game map than actually starting up the game. What we all seem to have in common is ATI OpenGL drivers not getting along with the game. Bump.
This problem makes the game unplayable for quite many people. I take it you're not aware of this problem yet, since it is not listed in "Problem overview sticky".

[KnockOnWood]

As reported above I have the exact same problem. Running Vista with an ATI-card on a AMD X2 Dualcore.

As an experiment I installed a clean copy of Windows XP on another partition and now the game runs without trouble when selecting units and performance is great...until the "teleporting units-bug" strikes after about 2 minutes. So game is still unplayable but maybe this can help narrowing down the problem?

Ok, further testing this i disabled one of the cpu's and now the game works as a charm! This is with just a clean install of Win XP, no microsoft patches or fixes, no amdcpu drivers or coreoptimizers. latest drivers for my ati x1900 from ati.com

[ July 28, 2007, 06:43 AM: Message edited by: KnockOnWood ]

[Vipes34uk]

Bumpty bumpty bump seeing as how us AMD/ATI users are currently neglected in being able to play this game...

Game unplayable for anything more than 5 secs on any mission or campaign. My specs are posted on the first page and I have absolutely no issues with other games at all.

Getting really desperate for an answer here although I do appreciate BF working hard to resolve these issues. Just for information, what is the refund policy?

[jkt2000]

Out of the two computers I have home, the other has this exact problem and the other does not.

Whenever I select a unit on the computer 1, the the mouse cursor freezes for 1-10 seconds depending on what I select. If I select a vehicle it seems to be more likely a longer time and in case of units, a shorter time. After few clicks the game crashes completely and I need to ctrl-alt-del to desktop.

On computer 2, everything works perfectly for except whenever I press shift key to make unit selection (area selection), the cursor freezes for a while (units keep moving, but the cursor is frozen).

Computer 1 specs:
------------------
AMD Athlon 2400+ 2.0 GHz
ATI Radeon 9600 with latest Ati catalyst drivers
2 Gb memory
Windows Vista 32-bit

Computer 2 specs:
-------------------
(HP nw8240 laptop)
Intel Pentium M 2.13 GHz
1G ram
ATI Mobility FireGL V5000 6.14.0010.6677 (8.5.2007) driver
Windows XP Pro SP 2

Luckily I have this second computer on which I'm able to play smile.gif

[Yair Iny]

As per Tarball's suggestion, I took the liberty of editing the title to better reflect the current situation.

Thanks

[MikoyanPT]

Bump

The game is beautifull.
That´s a shame i can only apreciate it in all is glory in "spectator mode" a la counter strike.
As soon i click something i am kicked out.
Looks like some of this clubs were you pay to look at but you can´t touch. :D

Is someone looking at this left click CTD issue right ?
I see lots of treads of people helping guys with FPS poor performance, but not much feedback on this issue.
Only people reporting the problem. :(

[Niskalaukaus]

Originally posted by MikoyanPT:
Bump

The game is beautifull.
That´s a shame i can only apreciate it in all is glory in "spectator mode" a la counter strike.
As soon i click something i am kicked out.
Looks like some of this clubs were you pay to look at but you can´t touch. :D

Is someone looking at this left click CTD issue right ?
I see lots of treads of people helping guys with FPS poor performance, but not much feedback on this issue.
Only people reporting the problem. :( QFT
I'd like to know if someone is actually playing this game with ATI gfx and Vista without crashing _ALL_ the time?

[Scrat]

I would like to know if Battlefront is working in this problem, because I dont see it in "Problem overview sticky".

This is the first time that I buy a game and I cant play it - CMSF is crashing all the time in my PC.

[strong]

Hi all got the downloaded version everytime i left click in the 3d screen i get a ctd i can cycle through units with the keys but once you left click with the mouse gone no game

I run a intel E6700 dual core with 2 gig of ram
950 gig hd space
ATI HD2900 512 ram 7.7 cats
vista 64 latest drivers
have run as admin and in windows sp2 compatability mode no go with the problem.

[Vipes34uk]

Yeah we are all pretty much in the same boat one way or another.

Running Win XP Home SP2
Asus M2R32-MVP
AMD Dual Core 6000
2Gb Ram
Radeon HT2900XT
Soundblaster XFI

All drivers upto date, all fixes in this forum tried and tried again in various combinations

Can spectator the game ok but as soon as I select a unit (which takes upto 5 secs to register) and try to issue a waypoint it kicks in the old atioglx2.dll

[Battlefront.com]

Guys, we're still trying to sort this one out and figure out if there is more than one problem going on, or if it is indeed one problem. The best thing we can suggest right now is to DISABLE the AMD Dual Core Optimizer. That seems to be causing all sorts of problems. Therefore, you should try that and see how things go. We're monitoring this thread so please post how that works for you here.

Thanks!

Steve

[tarball]

Originally posted by Battlefront.com:
Guys, we're still trying to sort this one out and figure out if there is more than one problem going on, or if it is indeed one problem. The best thing we can suggest right now is to DISABLE the AMD Dual Core Optimizer. That seems to be causing all sorts of problems. Therefore, you should try that and see how things go. We're monitoring this thread so please post how that works for you here.

Thanks!

Steve The web of problems is certainly entangled - however, I think you would want to isolate this combination as among the unique problems:

ATI's OpenGL driver for Vista doesn't like the game.

I am not too certain that the mouse-click-game-stops problem is as related to the processor.

[strong]

I find as long as i click in the lower part of the screen the 2d part it works fine and there is no crashes just watching the action a crash will happen every time i mouse click in the 3d window so i am good just to watch the action

[Hadberz]

There is no doubt in my mind that CMSF and ATI Cat 7.7 drivers for Vista 32bit don't mix.

I did an experiment with my laptop, specs below. I had Vista Home Premium installed on it and CMSF hangs just like it does on my main computer, see here for specs (http://www.battlefront.com/discuss/ultimatebb.php?ubb=get_topic;f=52;t=001787) . I get the same atioglxx.dll error.

So I formated and installed Windows XP SP2. I then install ATI Cat 7.7 drivers for XP. I can now play CMSF with no crashes, hangs, or slow downs. I played for 2 hours straight.

Dell Inspiron 9100
3.2-GHz Pentium 4 processor
1GB Corsair RAM
ATI's Mobility Radeon 9800 256MB
100GB Harddrive
Windows XP SP2

[Yair Iny]

Hi Steve,

I don't have an AMD CPU, but rather an Intel CPU and am suffering from the problem. So at least my problem is unrelated to AMD dual core issues.

Could I be so bold as to enquire if Battlefront have a PC or laptop running Vista 32bit and some sort of ATI card? This is surely one of the basic configurations that should be tested.

Thanks

[MikoyanPT]

Bump
Until someone includes this left click crash desktop situation in the known problems list.

[Vipes34uk]

Originally posted by Battlefront.com:
Guys, we're still trying to sort this one out and figure out if there is more than one problem going on, or if it is indeed one problem. The best thing we can suggest right now is to DISABLE the AMD Dual Core Optimizer. That seems to be causing all sorts of problems. Therefore, you should try that and see how things go. We're monitoring this thread so please post how that works for you here.

Thanks!

Steve Steve, i've tried uninstalling the AMD DCO and running the game but exactly the same issue/crash occurs. I don't see the link between AMD DCO and what i suspect to be an ATI Opengl driver issue?

[Niskalaukaus]

I don't believe AMD dual core optimizer causes this if I have a Intel CPU, my friend has the same problem and he's running single core pentium4 with ATI&Vista.

[tarball]

Niska and Mikoyan,

You are both right, this serious error isn't getting the top-billing it deserves. If time is money, we're being somewhat robbed. It is of no consequence to me if other titles from other companies have also been problematic - I have bought THIS title from THIS company and, as it stands, the product is nearly useless.

Of course, it is early days, but I vividly remember waiting 2 months before T-72 was usable due to a fairly similar set of circumstances. Perhaps it is just too difficult putting out a super-complex product when your team is so small.

I think what we all want is a clear acknowledgement of the problem (it should show up on the known issues post) and, in my case, a warning at the point of sale concerning the uselessness of the title if you are on Vista and AMD.

[MikoyanPT]

Originally posted by tarball:
Niska and Mikoyan,

You are both right, this serious error isn't getting the top-billing it deserves. If time is money, we're being somewhat robbed. It is of no consequence to me if other titles from other companies have also been problematic - I have bought THIS title from THIS company and, as it stands, the product is nearly useless.

Of course, it is early days, but I vividly remember waiting 2 months before T-72 was usable due to a fairly similar set of circumstances. Perhaps it is just too difficult putting out a super-complex product when your team is so small.

I think what we all want is a clear acknowledgement of the problem (it should show up on the known issues post) and, in my case, a warning at the point of sale concerning the uselessness of the title if you are on Vista and AMD. Stay cool tarball, battlefront is being bombarded with the normal issues of a new release, and they were focusing in dual core problems.
But it seems rune is already working this left click ATI problem, because he is asking people with old ati cards to try some optimized drivers from XP that may work on Vista, but are not compatible with most recent cards.
It is weekend and they will need time to solve this, has soon as they notice this problem they will work on it.
In fact i believe they already are.
I think rune and others are working on it as we speak. smile.gif

[gladius21]

Hi Everyone,

Well I seem to be having similar problems too everyone on this board so let me start out with my system.

Dell XPS M1710
Intel Core2 Duo T7400 (2.16 Ghz)
2Gb Ram
Geforce Go 7900 GTX (512Mb)
100 Gb 7200 RPM hard drive
Windows Vista Ultimate (32bit)

Well the game won't even lauch. As soon as I try to launch the game I get an OpenGL error and it tells me to update teh OpenGL driver. I have the lastest drivers for the video card. Not sure what too do. I have tried the suggestions already on the post with no success. Any futher assistance will be greatly appreciated. I hope these problems can be quickly overcome, I would really like to play.

Thanks

[Steiner14]

Originally posted by KnockOnWood:
As reported above I have the exact same problem. Running Vista with an ATI-card on a AMD X2 Dualcore.

As an experiment I installed a clean copy of Windows XP on another partition and now the game runs without trouble when selecting units and performance is great...until the "teleporting units-bug" strikes after about 2 minutes. So game is still unplayable but maybe this can help narrowing down the problem?

Ok, further testing this i disabled one of the cpu's and now the game works as a charm! This is with just a clean install of Win XP, no microsoft patches or fixes, no amdcpu drivers or coreoptimizers. latest drivers for my ati x1900 from ati.com KnockOnWood,
how much frames do you get now and how are your quality and resolution settings?

[MikoyanPT]

Steiner i don´t think the problem with ATI cards is performance.
My ATI X1950pro runs the game smothly with max settings and good resolution on Vista.
Has long has i don´t left click anything in the map i can watch the battle going on untill the scenario time ends and the mission concludes.
Of course it means i can´t play the game but when the left click CTD issue is solved i will have great performance.

[tarball]

:D

[ July 31, 2007, 06:30 AM: Message edited by: tarball ]

[Steiner14]

Originally posted by MikoyanPT:
Steiner i don´t think the problem with ATI cards is performance.
My ATI X1950pro runs the game smothly with max settings and good resolution on Vista.
Has long has i don´t left click anything in the map i can watch the battle going on untill the scenario time ends and the mission concludes.
Of course it means i can´t play the game but when the left click CTD issue is solved i will have great performance. Mikoyan, thank you for the info. Very appreciated. Helped me to decide for the X1950Pro. I trust in BFC they will solve the problem.

[MikoyanPT]

Originally posted by Steiner14:
</font><blockquote>quote:</font><hr />Originally posted by MikoyanPT:
Steiner i don´t think the problem with ATI cards is performance.
My ATI X1950pro runs the game smothly with max settings and good resolution on Vista.
Has long has i don´t left click anything in the map i can watch the battle going on untill the scenario time ends and the mission concludes.
Of course it means i can´t play the game but when the left click CTD issue is solved i will have great performance. Mikoyan, thank you for the info. Very appreciated. Helped me to decide for the X1950Pro. I trust in BFC they will solve the problem. </font>[/QUOTE]Thats a great card, it runs Supreme Commander, Oblivion, Battlefield 2142, Medieval II, Warhammer Mark of Chaos, Theatre of war, and others with great performance.
The NVIDIA 7600 GT is cheaper and is also very good, i was in doubt between these two cards.

[Windsurfer]

To the posters who have an Intel graphics card issue : OPENGL failed to start.

I am running same type(Intel® 82915G 128MB)
Windows Vista
2gig ram

I went to the Intel website, looked up the driver name. Only had XP/2000 driver so, did a restore point ( smile.gif ) and loaded the XP driver on my Vista PC.
Rebooted and CM:SF demo works! :D
Intel website for OpenGL:
http://www.intel.com/support/graphics/sb/cs-010479.htm