SHIPPING AND HANDLING CHARGES

We at Battlefront.com believe in getting product to the customer as cheaply as possible. Unfortunately, the labor, materials, and freight charges are not as low as we wish they could be. Please understand that the fees listed below are what it costs us to get our products to you. And depending on where you live, sometimes it costs us even more. We are not gouging or turning a secret profit from the S&H fees, and in fact will lose some money on certain orders.

Shipping within the United States $10
Shipping to Western Europe $20*
Shipping to Canada & Mexico $14
Shipping to All other countries $16

* We had to recently raise the S&H fees to Western Europe due to the rapid increase of the Euro against the US Dollar. The net effect/increase in Euros is zero but the increase in USD was needed to offset the higher Euro value.

Each additional item per order is only $1 extra for all countries and shipping methods!

We ship via the United States Postal Service (USPS) exclusively as they will ship world wide to just about any location including PO Boxes!

SHIPPING AND DELIVERY TIMES

In stock items are shipped out within 1-2 BUSINESS days after receipt.

Backordered and Pre-Order items are shipped out when they become available.

Orders with both In stock and Pre-Ordered or Backordered items will ship once ALL items are available.

Normal shipping is via US Postal Service Priority Mail for US customers and US Postal Service 1st Class Airmail for International ones.

For US, Canada, Mexico, and Pacific Rim/Australia Orders Your order is being shipped from the northeastern United States. For European customers you order is being shipped from Ireland.

Once shipped the transit time is ROUGHLY as follows:

US East Coast: 3-5 Business Days
US West Coast: 3-7 Business Days
Canada/Mexico: 2-4 Weeks (customs is inconsistent to these countries)
Europe: 3-10 Business Days (varies greatly depending on country)
Pacific Rim/Australia: 2-4 Weeks

ORDERS WITH OUT OF STOCK OR PRE-ORDER ITEMS

If your order contains any out of stock, backordered or Pre-order items your order will NOT ship until all ordered items are back in stock. We do not ship out partial orders.

Our online ordering system is setup to bill you at the time of purchase not the time of shipment. That means that as soon as you click the "Submit Order" button your credit card will be billed.

If your order contains backordered or out of stock items you will be billed the full amount before the order ships. If you do not wish to be billed in that way, then please do not place an order with any out of stock or backordered items.

BOOK ORDERS (from the Battlefront Bookshelf Collection)

Note to our European Customers: Due to the difficulties of stocking these books in multiple warehouses, any order containing one or more books from our Military Book collection will ship from our warehouse in the United States as a single shipment and will add approximately 1-3 additional weeks for delivery. The exceptions to this are the CMAK Companion CMBB Strategy Guide, or any game manual. Those are shipped out of Europe as normal.

SUPPORT FOR DOWNLOADED PRODUCTS

All of our products are now being offered in Digital Download format. These products use a special licensing and activation system known as eLicense, enforcing our End User License Agreement. With your first purchase a customer account is created for you automatically in our store, using the first 25 letters of your email address as your Username, and a random password (which is emailed to you). In your customer account, you will find all relevant order details immediately after your purchase (no need to wait for emails!), such as download links and license keys, for all your orders placed with that account. Please note that download links remain active for 365 days after the first time you download them, but for only up to 10 downloads. We strongly recommend saving any files you download to disc, USB stick etc. since your download will not work indefinitely! Full details and info on the eLicense download, activation and licensing system, as well as troubleshooting in general, can be found in this section: F.A.Qs

SUPPORT FOR DOWNLOADED PRODUCTS via Direct2DRIVE, Gamersgate and other 3rd party services

If you choose the downloadable version of any of our games via the Direct2Drive service, Gamersgate or any other third party service, be advised that these are separate distribution agents and that ANY issues you have with the subsequent download, purchase or activation must be directed to the respective support service and that Battlefront.com has no ability or authority to offer such support.

MILITARY AND DIPLOMATIC PERSONNEL

If your mailing address is currently at a military base then please use your "Serving Country" as the Country Location.  For example, If you are located on a military base overseas but are serving in the British Military or Diplomatic Corps then you would select United Kingdom as the Country even though the base could be located in another country.

For US Service Personnel the State Field on the order forms allow you to select  the specific region ex: Armed Forces Middle East (AE),  and you would also use United States as the Country. 

However, we don't want people to buy our products blindly, so we have several valuable services available to aid you in making a well-informed decision prior to purchasing a product from us. We would much rather you find out that you aren't interested in something before you place an order. An informed customer is a happy customer.

The best resources we have to offer are our demos. Each and every one of our CD-ROM or floppy-disk based products has its own demo available for free download here on the website. If you have any doubts about a particular product you should first download the demo. Most of our demos are quite small and all are indicative of what the full version is like. If you love the demo, you'll love the full version. If the demo doesn't "do it" for you, then you probably should not purchase the product.

 Another resource at your disposal is the Battlefront.com message boards. Check out what other people are saying about the particular product you are interested in. These boards are open discussions and criticism of our offerings is allowed (so long as it is mature!) If there is something specific you need to know, use the search feature or post your questions. Someone will most likely give you the answer you are looking for shortly.

 If you still have a question, try contacting the Developer directly. Although Battlefront.com makes no guarantee that you will get an immediate response, it is highly likely that you will get the information you need in a timely manner.

DAMAGED PRODUCT RETURNS

If you should be unfortunate enough to receive a damaged product, please contact us within 30 days of the receipt of the item and Battlefront.com will replace the product at our expense (including S&H). All you need to do is contact us and we will take care of the rest.

CHANGING AN EXISTING ORDER AND ISSUES WITH DUPLICTAED ORDERS

Customers are fully responsible for each and every order placed under their name and address.   At the completion of your online transaction you should receive an confirmation email that contains the details of your order.  If you are unsure if your order went through, or need to make a change to the existing order THEN DO NOT PLACE ANOTHER ORDER but instead email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and tell them what needs to be changed.  Changes to an existing order may be subject to an additional transaction fee in such cases.